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FAQ's

Have a question about Network in the Cloud?

Below are a list of question some of our customers have asked as they were signing up to Network in the Cloud. We thought we would share them with you.

Question:

How safe is Network in the Cloud?

Answer:

Very safe, we have a two layer authenication system. Where you log into out network first then once you are authenicated, you are then passed over to your virtual desktop to authenticate again on your network.

I our cloud infrastructure, each network is given its own network segment. This means you can only see your network, you cant see anyone elses network.

Question:

When can i get access to my cloud network?

Answer:

Anytime .. in fact, you have 24/7, 365 days a year access to your network. Your network isn’t affect by public holidays or annual leave days.

Question:

What platform can i use to connect to Network in the Cloud?

Answer:

Any platform. Part of the research and development of Network in the Cloud was to ensure that anyone can connect from any platform. Currently you can connect from any Windows, Linux, Mac OS X, iOS and Android device. I believe that covers pretty much any current device on planet.

Question:

What software comes with my cloud network and what can i install?

Answer:

Your cloud network comes with on the virtual desktop Microsoft Windows 7, Office 2010 Home and Business and Security Essentials on all desktops. On the virtual server you get Microsoft Windows Server 2008 r2 with Service Pack 1.

On your cloud network you can install any software you could install on your internal network. There is no limitation to what software is installed as long as its fully licensed.

Question:

Can i access my cloud network in two different geographical locations, or do I have to access my cloud network in one place?

Answer:

Its funny you ask that. This was the whole reason for putting a network in the cloud. With the way our network is configured you can have for example one server and five workstations. Each workstation can been accessed from the same location geographically or you can have one user accessing their virtual desktop over a 3G connection in each state of Australia.

Each user will have their own desktop to connect too .. but still be connected at 100Mbit.

How: This can be achieved because each user is just seeing their screen redraw, all the processing, connectivity and core network functionality is performed all in our cloud infrastructure.

Question:

Who owns the licenses provided to use your cloud network and who own the data in the cloud network that we use and create?

Answer:

You, you and you … When you sign up we purchase the licenses on your behalf. Those licenses belong to you once the term of the contract you signed has been completed.

Any data that is created, upload or migrated from a previous network belong to you. Network in the Cloud takes no ownership whatsoever.